12 ottobre 2015

Air France is here for you

E' notizia di oggi che cinque dipendenti di Air France sono stati arrestati a seguito della famosa aggressione ai manager, lasciati solo in cravatta e tablet.

Air France giorni fa mi ha scritto la seguente mail:

Dear Sir, Madam,   

I am sure that like all of us, you were shocked by the events that took place at the end of Air France’s Central Works Council meeting last Monday.   
What we all saw does not represent Air France.   
These violent acts were the work of isolated individuals and do not reflect the reality nor the ambition of your airline. Furthermore, these events did not disrupt our flights in any way.   
In a highly competitive world, Air France needs to take brave steps to ensure its future as a leading airline with global ambitions. As you've no doubt noticed when you travel with us, Air France is committed to an unprecedented transformation of its products and services.   
Our goal is simple: to offer you a high quality product, with a French touch that makes us stand out. We will continue to do this.   
We are doing all we can to earn your trust and look forward to welcoming you again soon on one of our flights.   

Frédéric Gagey and the teams at Air France

Pugno di ferro da un lato,  public relations dall'altro, per reagire a una rivolta che vorremmo vedere più spesso, anche da queste parti.

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